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blue.gif (41 bytes)[conferences]
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blue.gif (41 bytes)[training]
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blue.gif (41 bytes)[conference agenda]
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blue.gif (41 bytes) PriceWaterhouseCoopers
blue.gif (41 bytes) r3 innovations
blue.gif (41 bytes) acxiom
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Hongo Kiguchi Building 4F,
Hongo 1-34-3,
Bunkyo-ku,
Tokyo 113-0033,
Japan

Tel: + 81-3-5805-6070
Fax: + 81-3-5805-6065
conference text
conference photo conference title
"Transforming into an Elite Customer Centric Financial Institution"
 Date:  September 28, 2000
 Location:  Keidanren International  Hall, 11F

"

Business today has never been more competitive. Consumers are more demanding, there is competition from non-traditional competitors, dot.coms as well as the traditional bricks & mortars. To compete, financial services need to become more customer centric.

This conference is designed to identify strategies for choosing, developing, implementing, managing, and using eCRM. Leading financial institutions and eCRM experts will share their knowledge and opinions on trends/directions, case-studies, and hands-on best practices reports.


Key Presentations from:

bullet-02.gif (125 bytes) Seiichiro Sato, Director, PricewaterhouseCoopers
bullet-02.gif (125 bytes) Kenji Watanabe, Senior Manager, PricewaterhouseCoopers
bullet-02.gif (125 bytes) Takahiro Aoki, General Manager, e-Business Management Division, The Suruga Bank
bullet-02.gif (125 bytes) Ryota Okada, Senior Manager, Systems Department, JCB
bullet-02.gif (125 bytes) Yasuhiro Ohata, Chief Operating Officer, R2 innovation
bullet-02.gif (125 bytes) Atsushi Kunishige, CEO, DLJ Direct SFG Securities
bullet-02.gif (125 bytes) John Dorff, President, Acxiom Japan
bullet-02.gif (125 bytes) Allan O'Bryant, President of AFLACdirect, American Family Life Assuarance Company of Columbus

Conference Highlights Include:

bullet-02.gif (125 bytes) Learn how to adapt to new customer requirements, business changes, new channels and new competitors.
bullet-02.gif (125 bytes) Discover the key business drivers of eCRM strategies - and how to adapt them to meet your objectives
bullet-02.gif (125 bytes) Understand the far-reaching impact of eCRM

Who Should Attend:

Presidents, Vice Presidents, Senior Managers, Directors responsible for Customer Relationship Management, Marketing Intelligence, Marketing/Research Analysis, Database Management, Business Development & Strategy.

CIOs & MIS Managers who need to understand the key role of eCRM in improving the service they offer to the business user.

Business & Technical Strategists who need to understand the role of eCRM and who require unbiased advice on product selection.

Project Managers responsible for implementing eCRM systems.

Data Analysts and Business Analysts who want to understand how eCRM will impact the way they work.

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