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"Transforming into an elite customer centric financial institution" |
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September 28, 2000: Keidanren International Hall (Otemachi), 11F |
08:30-09:00 | ||
09:00-09:20 | Chairman's Address: eCRM in the spotlight! Seiichiro Sato, Director, PricewaterhouseCoopers |
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09:20-10:10 | eCRM Leading Practice in Retail Financial Services Kenji Watanabe, Senior Manager, PricewaterhouseCoopers
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10:30-10:50 | ||
10:50-11:30 | Building and Retaining Customer Relationships whilst Reducing Cost Takahiro Aoki, General Manager, e-Business Management Division, The Suruga Bank
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11:30-12:10 | Japanese Case Study - Implementation of Customer Relationship System connected to Retailers Ryota Okada, Senior Manager, Systems Department, JCB
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12:10-13:10 | ||
13:10-13:50 | Data Science - An enabler for eCRM Yasuhiro Ohata, Chief Operating Officer, R2 innovation
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13:50-14:30 | Internattional Case Study: On-line Securities Atsushi Kunishige, CEO, DLJ Direct SFG Securities
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14:30-14:50 | ||
14:50-15:30 | Integrate eCRM into your marketing and service processes John Dorff, President, Acxiom Japan
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15:30-16:10 | Development From Traditional Call Center to New Contact Center Allan O'Bryant, President of AFLACdirect, American Family Life Assuarance Company of Columbus
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16:10-16:20 | ||