3rd Annual BPM/BPO Forum 2005 Achieving Competitive Advantage and Maximizing Customer Value through Strategic Use of IT ［Date］ May 20, 2005 ［Venue］ Meguro Gajoen, Tokyo, JAPAN Welcome to ‘Japan’s 3rd Annual BPM/BPO Forum 2005.' Did you know that JAPAN is the 2nd largest IT market in the world, and accounts for 60% of the APAC IT Services market. It is valued at $60 billion per year? With that said, Japan will be one of the key markets this year looking at implementing a variety of BPM/BPO projects. With the pressure of globalization combined with increased competition and the never ending change in today's business makes it necessary for Japanese corporations to develop and shape their own processes to manage internal networks and their business relationships with customers and suppliers. In order to enhance competitiveness in the market, various attempts have been made around the world. Although more cautiously then other markets, Japan too recognizes the seriousness for reform in its corporate governance infrastructure and system. In this upcoming "BPM/BPO Forum 2005”, special guest speakers from overseas will be present for this occasion to give their global outlook on initiatives. The forum will offer workshop presentations by leading solution providers that will offer specific solutions and technology for reducing cost and meeting the challenges of the ever-changing market and infrastructure. Conference Topic Highlights Maximizing Customer Equity through Process Innovation Increasing Agility for market changes, regulations and work process through BPM The Comparison of Japan, U.S and China’s BPM Outsourcing Methods for Efficient IT Investment Beyond the Hype: BPO Success Stories in Asia-Pacific
Eiichi Takumi Director Educational Committee Chair, CRM Association Professor, Digital HollyWood University Maximizing Customer Equity through Strategic BPM/BPO Paul Harmon Executive Editor and Founder, Business Process Trends Overview of Global Trends and Directions in BPM　Current Methodologies and Definition of BPM, 　Opportunities for Improvement and Pitfalls associated with BPM Sponsors   Special Cooperation from   Supporting Organizations   Official Publication & Media/Online Partners