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July 23, 2003 Aoyama Diamond Hall, Tokyo

08:30-09:00 Registration

9:05-12:00

Opening Address and BPM/BPO Overview：(9:05-9:25)
Ryuichiro Hamada, Partner, e-Business Integration Solutions
IBM Business Consulting Services KK

INTERNATIONAL CASE STUDY: (9:25-10:10)
Dr. Shubhro Sen, Founder and Managing Editor, FS Outsourcing Magazine
Tara A.Lordi, Consultant
Gunjan Samtani, Divisional Vice President, GUBS-Paine Weber

  • Implementing BPO in your organization
  • Overcoming the Technology Hurdle
  • Case Study of Outsourcing in Action: An example of a revolutionary outsourcing that has transformed the multi-billion dollar Home Mortgage industry

*10:10-10:30: Morning Coffee/Tea

BPM Movement in Japan：(10:30-11:20)
Hiroshi Nakajima
Executive Director, BPIA Association
Prof. Global Business Communication Center, International University

  • Innovating Japanese corporate management with BPM. 'How' and 'When' will we begin to see results What decisions need to be made by decision makers before implementing a successful BPM/BPO strategy. Matters to consider internally and matters that rely on IT service providers

FutureTrends of the BPO Market(11:20-12:00)
Yoshitaka Matsuoka, President & Representative Director
Yong Il Kim, Vice President, Asset Administration Services Sales Dept.
State Street Trust & Banking Co., Ltd.

  • As a leading global custodian, State Street is rapidly expanding its service in the BPO arena. We will hear the latest on State Street Trust & Banking's strategy and views on BPO in financial services.

*Speakers are invited and subject to change
12:00-13:15 Lunch Break
13:15-14:05
Afternoon Workshops
STREAM A STREAM B
13:15-14:05

A1
Combining BPM and Business Rules Management: When Business Agility becomes Real

ILOG Co., Ltd
Nicolas Robbe, Director of Business Solution
● Business Rules and Processes should be managed as company assets
● BRM Empowers Business Users to increase Agility and adaptation to change
● Aligning IT with business objectives through BPM, BRM and Workflow
● Business Rules Management Systems: functionalities and case studies

B1
Realizing Enterprise Transformation through Outsourcing

Nihon Unisys, Ltd
Minoru Tasaki, Corporate Officer, Outsourcing Business
● How Outsourcing facilitates Enterprise Transformation
●

BPO success cases:
- IT strategy to create profit
- Rapidly initiate new business
- Focus on Non-core business
- Increase business efficiency by sharing latest technology

● Nihon Unisys Outsourcing Service "PowerRental"
　 　
14:15-15:05

A2
(Fully Booked)

Company Revolution by the Strategic BPM

Corel K.K
Tsutomu Wakamatsu
Representative Director
Six Sigma Qualtec
Chieko Hara
Japan Country Manager/Representative
● BPM Case Study in US
● BPM and Six Sigma
● Construction To-Be Model by visualizing and simulating business process
● Case Study by using iGrafx

B2
Maximizing Customerﾕs Benefits of IT Outsourcing (ITO)

NTT Comware Corp.
Hidenori Nakamura, Senior Manager, Service Provider Department, Service Coordination Headquarters
● What is ITO?
Scope of work, definition of services
● Benefit creating mechanism
● Pitfalls of ITO
● Extension of ITO services to BPO
● Example cases

*For companies considering implementation of ITO/BPO.
15:05-15:25 Afternoon Coffee/Tea Break
15:25-16:15

A3

Fostering of "Process Innovation Mind"
〜 a Case Example of Visualization of a Business Process and Management Technique 〜
Hitachi Software Engineering Co., Ltd
Akira Nakamura, Supervisor Consultant Consulting Department

Various environmental changes, such as deregulation and customer demands, make it impossible to endure within the old way and old culture of a company. BPM is a technique for corresponding to such environmental change and realizing "creation of the high productivity of a process, and a quality" which are a series of activities of customer value creation to make and offer a product and service. At this seminar, visualize of a business process made difficult so far is tried, and show the fact of a definition of process, and explain the view of the "process innovation mind" on the basis of BPM contributes to improvement in management quality.

B3(Fully Booked)

Transformational BPO Solutions for Japan
Accenture Corporation
Hiroshi Ito, Business Development & Solution Operations Partner

● Current Global BPO Trends
● Current Japanese BPO Trends
● Large scale / Complex business process outsourcing
● Leveraging China for BPO
● Introduction of Accenture BPO Services

　

　
16:25-17:15

A4(Fully Booked)

Business Process through WebSphere Business Integration


IBM Japan，Ltd.
Hideo Sakai, Manager, Business Integration WebSphere, Software

　

IBM is proposing "e-business on Demand" as a new agenda. The session covers

● Enterprise Challenges and Issues
● Trend & Direction of Business Integration
● WebSphere Business Integration Solutions
● Case Study and Return Benefits

It also discuss about the differences between BPI and EAI, from Concept, Solution, Benefits, and Project Execution.

　

　

B4
Process Excellence for BPO/BPTM
Satyam Computer Services Ltd.
● Interpreting the opportunity in the BPO/BPTM/Shared Services segment
● Challenges in consolidating operations.
● Introducing the eSCM model; with interpretation of 'How it contributes to addressing these challenges'
● Enabling process excellence through eSCM
*Speakers are invited and subject to change
*Light refreshments will be served during lunch break