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July 13, 2004
Aoyama Diamond Hall

08:30-09:00

Registration

09:00-12:00

BPM/BPO
Trends

 

Opening Address:
Andrew Friars, Asia Pacific BPO Managing Partner, Accenture

International Case Study:
The Value of BPM in Customer Acquisition, Compliance and Other Mission Critical Corporate Initiatives

Peter C. McCormick, General Manager, Chief Information Officer,

Sumitomo Mitsui Banking Corporation U.S

We will hear from the CIO of one of Japan’s leading mega banks, Sumitomo Mitsui Bank (U.S) on how it used new BPM strategies to create a system integrating processes for multi-lingual, multi-regulated and diverse operating markets enhancing global competency and customer acquisition.

International Keynote Presentation:
BPM/BPO : Creating High Performance Businesses 

  • Recent trends, imperatives, marketplace changes
  • BPO case studies - global and APAC

  • A Japanese Prospective on the BPO Market

Andrew Friars, Asia Pacific BPO Managing Partner, Accenture
Hiroshi Ito, Business Development & Solution Operations Partner,
Accenture

Accenture has a leading global BPO practice working with industry leaders such as Deutsche Bank, British Petroleum, Neptune Orient Line and AT&T to help them innovate and make business process outsourcing an indispensable business tool.  They cover a wide range of BPO services from finance, HR, Learning, Procurement, Customer Contact to specific solutions for the insurance, utilities and airlines industry.
What are the lessons learnt and what are the merits and risks behind BPO?
We will hear the latest trends from a global, regional and Japanese prospective.

 

12:00-13:00

Lunch Break

13:00-13:40

Afternoon Workshops

STREAM A STREAM B
A1

Solution Oriented BPM Vitria’s industry-specific solutions based on best practices
Vitria Technology, Inc.
Masaru Hayase, Sales Consulting Director

BPM is no longer a troublesome custom-build task from scratch but becomes an easily customizable solution with pre-build models and components.  Vitria:BusinessWare is the first BPM platform combined with industry-specific business solution models.

  • Process-oriented architecture
  • Business event detection and process execution model
  • Industry-specific best practice models
  • Industry-specific models based solution overview
  • Case studies
  • How to apply solution models to projects

 

B1

Driving Business Results with Enterprise Learning Outsourcing
Accenture Learning

Laurence Smith, Vice President, Accenture Learning, Aisa-Pacific.

Increasingly leading global firms are using Managed Learning Services and Enterprise Learning Outsourcing to improve the performance of key workforces to gain or sustain competitive advantage.

Accenture Learning believes that;-

  • There exists a link between learning and performance
  • The link is highly dependent on the alignment of learning with business needs
  • The impact of learning on business performance can and must be measured
  • Organizations can use information about this linkage to better align learning interventions and investments to drive enhanced productivity and business results
  • De-centralized learning organizations have significant cost improvement opportunities through leveraging shared learning infrastructure and processes

This session will explain how Learning drives business results, illustrated with case studies and examples.

13:40-13:50

Break

13:50-14:30
A2

Faster implementing changes of the logic that drives your key processes
ILOG Co., Ltd
Jean-Yves Tripier
BPM Senior Marketing Manager

This presentation will help you evaluate or deploy, in your BPM environment, a Business Rule Management System (BRMS) allowing developers to work iteratively with business experts, to enable your critical business applications to adapt more quickly to changing market conditions.
Financial services, insurance, government, and telecom industry use cases will be presented in the context of industry changes within the BPM and enterprise software markets. The interfaces between software engineers, business analysts, policy managers and system administrators have never been so dynamic, providing new opportunities and challenges for technical and business users.

 

B2

Management Revolution utilizing the Balance Score Card
〜Leading the business scene with Agile management〜
Hewlett-Packard Japan, Ltd.

Fumito Kondo,  Senior Consultant, Managed Services

In a mature market and society where we are no longer in the early stages of sharp economic growth, there is a movement to implement the theory of evolution and bionomics in leading management philosophies. In a complex ever changing market, itis effective to model bionomics for adaptability. HP supports its client firms by implementing process visualization using the Balance Score Card for the whole management revolution process of strategy planning for greater agility, process renovation, and reengineering IT.

14:30-14:40

Break

14:40-15:20
A3
Utilizing Knowledge for Process InnovationA Case study from a Solution Provider
Hitachi Software Engineering Co., Ltd.
Akira Nakamura, Supervisor Consultant, Consulting Department, Solution Business Division

In today’s ever changing market where strategy is key, bringing out the organization’s skill is a must to successfully implement a business process for customer value creation.  
This workshop will examine how the organization’s knowledge will improve organization skills, how to acquire the knowledge and source key information necessary, based on an actual case study.

B3

From Protective Outsourcing Service to Proactive Outsourcing Service
Nihon Unisys, Ltd.
Izumi Noda, Director, Marketing, Outsourcing Business

New Generation Outsourcing Service
 - What is Core-Business
 - Competition and Cooperation
  - IS Department and Human Resources
Actual Result and Assessment of Outsourcing Service
 - IT Resources Optimization Service
New Trend in Service Business and Quality Control
 - Service Level Management and ITIL/BS15000

15:20-15:40

Break

15:40-16:20
A4

documentum delivers NEXT-GENERATION business process management
Nihon Documentum K.K
Teruo Mochida, Marketing Manager

New Standards-Based Products Enable Organizations to Manage Wide Spectrum of Business Processes - from Highly Structured to Collaborative

B4

2007: Retire, Manage or Transform Legacy
Infosys Technologies Limited
Manohara Nagaraja, Associate Vice President & Principal Architect-Asia Pacific
  •  Current situation
  •  Drivers for change
  •  Inhibitors
  •  Available options
  •  Infosys point of view
16:20-16:30

Break

16:30-17:10
A5
BPM now and future - Benefits of BPM based on open standard technologies and BEA's vision "Liquid Computing"
BEA Systems Japan, Ltd
Takeshi Ito, Chief Technical Strategist
  • Prologue: Benefits of BPM based on Java and WebServices
  • Case Study: using BEA WebLogic Integration
  • Introducing SOA ( Services-oriented Architecture ) and its effectiveness
  • EA ( Enterprise Architecture ) and BPM
  • BEA's future vision " Liquid Computing"
B5

Finding Order in Chaos with BPM ~Optimize Enterprise-wide Business Process and Improve Competitive Advantage~
FileNet Japan, K.K.
Hideki Ushigome, Director Business Development
  • Workflow .vs. EAI .vs. BPM
  • Process Definition, Implementation, Tracking
  • Process Optimization
  • Process Simulation
  • Process Management Console
  • Case Studies and Benefit

 

17:10-17:20

Break

17:20-18:00
A6
For Continuous Business Process Improvement
- Business Process Management ARIS in Practice-
IDS Scheer Japan Co.,Ltd. 
Senior Vice President : Kouhei HAYAKAWA

For most of the companies, today, one of the key success factor is establish the total flexibility of the company to adopt to the globalization and ever changing business environment such as collaborations with other companies. The Business Process Management(BPM) is the solution to suc companies.  
BPM helps to maintain and the consistency of the three major layers of corporate activities,  Corporate Strategy Business Process and Information Systems and enhance them through PDCA cycles.In this session, the BPM methodology developed by IDS-Scheer is discuses and its  realizing tool "ARIS process platform" is introduced.

 

 

 

B6

IT Outsourcing for Efficient Management
NEC Corporation
Toshiro Nisimura,General Manager,
Outsourcing and E-Services Sales Promotion Division

Various aspects of IT Outsourcing

  • Outsourcing for strategic management
  • IT Outsourcing trends
  • Consultation for IT assessment
  • Application management/AMO with ITIL
  • Shortage-operators problem in 2007
  • Information security management
  • Business Continuity
  • Introduction of NEC Outsourcing Services

 

 

 

 

18:00

Closing

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